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Help Center


About Our Home Furnishings

Where are your products made?

Can I buy Hülya and Origanami furnishings in a retail store?

Do hülya pillows use CertiPUR-US memory foam?

What is the difference between hülya’s memory foam and other manufacturer’s memory foam?

What is the hülya Bamboo Pillow made out of?

What is the Polar Pillow made out of?

Do the pillows contain PBDEs?

What dimensions (sizes) are Hülya adjustable memory foam pillows?

What are the benefits and advantages of organic cotton?

What certifications do Origanami home furnishings hold?

What is the difference between a percale sheet and a sateen sheet?

What does thread count mean?

What thread counts are Origanami Sheets and Duvets?

Do you have swatches or samples you can send?

What are the demensions (sizes) of Origanami bed linens?

How deep are Origanami fitted sheets?

Do Origanami sheets need to be washed prior to first use?

Do Origanami sheets resist wrinkles?

Is the Hülyahome packaging environmentally friendly?

About Customizing Your Pillow

How do I adjust my pillow?

Should I use a pillowcase over my pillow?

About Caring For Your Furnishings

What is the best way to care for my adjustable memory foam pillows?

Will the memory foam in my pillow have a scent and how can I get rid it?

What is the best way to care for my Origanami sheet sets?

What is the best way to care for my Origanami duvet sets?

About Your Orders

How do I track the status of my order?

What if I want to modify my already placed order?

How long does it take to process an order?

Can I change my shipping address once my order is placed?

About Your Payments

What method of payments does Hülyahome accept?

Will I be charged sales tax?

Why am I charged before my order has shipped?

About Our Shipping And Delivery

How much does shipping cost?

How quickly can I receive my order?

Does Hülyahome offer free shipping?

How long does it take to process an order?

What shipping carriers does Hülyahome use?

Where does Hülyahome ship to?

Do you ship internationally?

Do you offer weekend deliveries?

Where does my order ship from?

About Our Warranty and Refund Policies

What is the warranty and refund policy?

How long do refunds take?

What happens to returned items?

Do you charge for return shipping?